$300,000 in sales over a weekend - In this SocialMediaExaminer.com case study we see how a Bible software company generated $300K in sales over the Black Friday weekend last November using nothing but social media to promote its offer. Pretty interesting stuff here.
58 million mobile Facebook users - This Research Brief article has some good stats about how much mobile use is growing beyond phone calls and text messages. In December, 2010, there were 109 million American mobile users accessing mobile media. Almost 58 million mobile subscribers accessed Facebook in December, 2010. That’s 56% growth from the previous year.
67% of negative retail comments are changed - The data from this survey shows that when people complain about a retailer in social media and then receive a response from that retailer, the majority will either delete the original negative comment or follow up with a positive comment. The data also showed that 18% of complaining customers also turned into loyal customer and then bought more from the retailer.